Shipping policy

Domestic Shipping

  • We ship all US orders from our warehouse in Kansas, Monday through Friday (excluding holidays).
  • Please allow 3 – 5 business days for shipping to most domestic locations. International transit times vary.  
  • All orders may have a processing time of up to 5 business days before shipping, especially during the peak holiday shopping season. 
  • Upon fulfillment, a tracking number will be emailed to you. Please allow 72 hours for tracking to update.

International 

International Orders (including Canada) may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival. The recipient of the order is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Revel Lash does not collect duties and taxes and cannot provide any information on the cost of duties and taxes. Customs policies differ from country to country; if you have any questions, please contact your local customs office for more information.

** INTERNATIONAL STANDARD/PRIORITY NOTICE: The Postal Service creates the timelines for delivery listed on our website. These are estimates and we feel that these do not accurately reflect the time it takes to deliver internationally to most countries. With the exception of Canada, we see that most international orders may take up to 4-6 weeks to deliver, including orders being delivered via international priority. We will be unable to refund shipping costs for these priority orders.  

Expedited Orders

  • Expedited orders are shipped the following business day (business days are M – F). Orders placed on Thursday and Friday will deliver the following week. 
  • USPS Priority Mail is not a guaranteed service. Delivery dates are estimates given by the Postal Service. 
  • Please note when placing your order that FedEx and UPS do not deliver expedited orders on weekends. This includes Overnight orders.
  • Per FedEx, we are unable to guarantee the delivery date for FedEx 2nd Day Air orders. 
  • FedEx Overnight shipping is a guaranteed service. Should your order not be delivered within the overnight timeframe, please contact us at info@revel-lash.com 
  • FedEx 2Day® provides delivery by the end of the second business day (M – F). 
    • Shipping days start being counted the day after FedEx receives the package. For example, packages picked up on Monday will deliver on Thursday.
    • FedEx Standard Overnight: Next-business-day delivery by 4:30 p.m. to US businesses and by 8 p.m. to residential addresses. FedEx will not deliver on Saturday or Sunday.

Ordering for Special Events

We are so excited you want to wear Revel Lash to your special event! If you need to order products for a weekend event, we recommend placing your order no later than Tuesday night, using one of our expedited shipping options such as FedEx Overnight or 2nd Day Air. We can’t guarantee arrival on orders placed after Tuesday.

Order Accuracy

We are unable to make changes to orders that have been processed. To ensure that your package is properly delivered, make sure that your address is entered correctly at checkout and includes all pertinent information including the correct abbreviations, street numbers, and building or apartment numbers. We cannot take responsibility (ex. refund or replace) for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. We are also unable to combine orders and refund shipping if, for instance, you forget to order adhesive and would like to add it later.


    Undelivered orders

    If you do not receive your order, please wait 3 business days from the time a package is marked delivered to contact us for help at info@revel-lash.com. Undelivered orders should be reported after 3 days, and before 15 days have passed.  

    Late and Lost Orders

    As demand for online shopping increases, carriers are busy and experience competition for space on trucks, planes, etc. This leads to delays which are beyond our control, as are delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments including Priority and Express shipping options. Unfortunately, we are not able to provide refunds for delayed orders.

    If you are concerned that your package may be lost please contact info@revel-lash.com within 7 daysfrom the last scanned date. All issues must be resolved within 14 business days of original contact.

    Damaged Orders and Missing Items

    If your order arrives damaged or incomplete, please report the issue to info@revel-lash.com within 3 days of delivery. Our team cannot replace damaged and incomplete orders that are reported beyond this timeframe. 

    Adhesive

    Do NOT freeze this product. Freezing will render this adhesive and make it unusable. Winter Shipping: This product may freeze during shipping if you live in a cold climate. An adhesive that is frozen when delivered is unusable. We will hold adhesive orders at the end of the week to avoid the adhesive freezing over the weekend, when transit stops. 

    Apple/Google Pay

    Please take caution when using Apple/Google Pay, as we most frequently have issues with the stored address or email address associated with your Apple or Google Pay being inaccurate and automatically entered during checkout. Be sure to confirm all information is accurate before completing checkout as it may not be able to be changed after the order has been placed.